Answers with judgement.
ROSARIO answers your clinic's phone, checks who is calling, and books only what your rules allow.
See a call, turn by turn
Every call, as it happens.
Every open call is a row. Open one to follow the conversation and the lookups behind it.
What a finished call looks like| Elapsed | Caller | Stage |
|---|---|---|
| 0m 42s | Marta Ruiz Sáez | Offering |
| 1m 17s | Unknown caller | Identifying |
| 2m 31s | Álvaro Cid | Writing |
- CallerEspere, tengo DKV, no Sanitas.
- Lookupavailability · insurer=dkv · 3 slots · Dr. Vilar
- ROSARIOEl viernes a las nueve y cuarto en Arenal Centro, ¿le viene bien?
It knows when to say no.
ROSARIO checks every booking before it touches your diary. When it declines, it gives your reason.
How it rehearses
Tested on the calls that go wrong.
Scripted callers for the calls that go wrong at a front desk. Each one has a right answer.
| Situation | What ROSARIO does |
|---|---|
| The caller's details match four patient records | Asks for a date of birth before it opens any record |
| The plan does not cover the specialty | Declines and names the rule |
| A daughter calls for her father | Verifies both of them, then books for him |
| The caller needs a doctor now | Hands the call to a clinician and books nothing |
| The caller changes their mind halfway | Drops the pending booking and starts again |
| A terrible line | Repeats back what it heard and confirms before writing anything |
What happens on every call.
The voice is the part you hear. These six steps are the part that matters.
Identify
A name and two identifiers before anything is written.
Look up
The chart, the note and the visits, read before it offers anything.
Offer
Only real slots, and only ones the plan covers.
Confirm
Site, doctor, day and hour, read back in the caller's language.
Write
One action per request. Or a refusal, with the reason.
Explain
Every sentence opens to show the lookups and the rule behind it.
Every answer has a reason.
Every call, with what ROSARIO did and why. Open a row for the transcript and the recording.
Hear it answerCallerROSARIOSilence
| Time | Caller | Call | Outcome |
|---|---|---|---|
| 16:31 | Josefa Navarro711 ··· 529 | 8 turns, caller 36% of the call, ROSARIO 64% | Booked |
| 16:26 | Unknown caller634 ··· 802 | 9 turns, caller 41% of the call, ROSARIO 59% | Registered |
| 16:10 | Álvaro Cid617 ··· 905 | 6 turns, caller 39% of the call, ROSARIO 61% | Declinedprovider_on_leave |
| 15:58 | WithheldNo number | 4 turns, caller 57% of the call, ROSARIO 43% | Escalatedmedical_emergency |
| 15:57 | Lucía Sáenz699 ··· 120 | 3 turns, caller 19% of the call, ROSARIO 31% | In progress |
Hear it answer.
ROSARIO sits on your existing line. Your number and your diary stay yours.
